Isn't there a formula for an apology?
I (me, myself and I) are sorry that I (fill in the blank) that hurt you.
I'm wondering if I missed the "Life Memo" that revised this process of seeking to be forgiven by being accountable for words or actions. Was it decided that one should always assume they are right and the other individual's feelings don't matter? I must have missed that update.
I got tired of watching a co-worker get bashed in and then told she "must have misunderstood" because that wasn't the intent. I know darn well that the intent was to tell her that she was stupid/dumb/incompetent and that the words said to her successfully put her down. But it's too bad "she feels that way."
Shame on the perpetrator. Middle Age has caught up to this individual, but not maturity.